Frequently Asked Questions
1What is a VPN?
VPN is a Virtual Private Network which creates a secure connection for you and enables you to browse Internet anonymously.
2How can I install VPN One Click?
Installing VPN One Click is really simple. As the name says, you can install VPN One Click with a single click. You can install VPN One Click from your phone's app store or play store, or you may also download it directly from our website. Click here to go to the download center. Getting Started page on our website shows installation procedure on different devices and platforms.
3Can I use a trial version prior to purchase?
Yes VPN One Click has a trial version of seven days. You can also use free a version of VPN One Click. However, in the free version you will have limited features to use. For more details, please check our pricing page.
4How do I make the payment for VPN One Click?
After you install the VPN One Click application, you will have an option in the homepage to make the payment. We accept payment through PayPal, Bitcoin and iTunes. Check our pricing page for more details regarding the different pricing options available..
5Can I use VPN without an Internet connection?
No you cannot use a VPN service without Internet connection. You need an existing Internet connection to be able to use a VPN service.
6Will use of VPN reduce my Internet speed?
Not really! Although VPN does an encryption of data while transferring over the Internet but it doesn't slow down the speed.
7Can I use the same Mac / Android / iOS subscription on Windows?
We are sorry, you cannot do that. We maintain a very competitive price for single computer licenses to allow you to enjoy the service on all your devices.
8If I change my country, will VPN One Click work there as well?
Yes It does! The VPN One Click works all around the world. The only thing that needs to be done once you are in another country, if you have an Apple device, is to download the new configuration profile. That's it.
9I only have 1 server blocked. Check if your IP has problems with this link?
Please disconnect the VPN and then open this link : https://ssl.kryptotel.net/vpnoneclick_check_for_blocking.php
10Windows DotRas.RasDialExecption error
A few users report unexpected disconnection with the error DotRas.RasDialExecption using VpnOneClick. We have come to the conclusion that the main reason is a poor Internet connection. When the network starts to loose data packets, the VPN will try to keep the connection running but it will inevitably disconnect. We recommend trying different servers to see if the connection improves by using servers closer to your location. If you are using a Bit Torrent client connecting to USA/European servers a disconnection may occur, if so you may change to a server in Russia or disable the Bit Torrent client. Another possible reason could be a bad firewall configuration, in this case try disabling the firewall. Check out this link on How to open the Firewall's Ports You can also try disabling the anti-virus, some of them have an integrated firewall that can stop the connection either immediately or after a short period of time. If you attempted to fix the problem with all of the above and the error still occurs, please send us the Error Log so we can assist you with finding out more and fixing it.
11How do I open ports in the Firewall?
Double check to see if you have the option of selecting PPTP and L2TP. (application will try to use both of them automatically). Try do disable the computer’s firewall and antivirus, if the problem persists, then most probably you will need to open ports on your local wifi router (firewall sections). In most cases the wifi router will have a “pass-through” option for the VPN protocol. This is the easiest way to open the right ports. In all other cases you should open the router/firewall ports as follows: To use the VPN protocol L2TP/IPSEC: - udp port 500 - udp port 50 - udp port 51 - udp port 4500 - udp port 1701 To use the VPN protocol PPTP - port tcp 1723 - gre protocol allowed All related/established ports should be enabled as well.
12I get "Authentication Failed", what can I do?
1)Please check the expiration date. If the subscription is expired you need to subscribe for the service by using the link within the Application; or 2) download the updated configuration as follows: - on iPhone/iPad/iPod disconnect the VPN, tap on the expiring date and follow the steps to installing the configuration profile; - on Mac click on “Download Configuration” and then on “Automatic Configuration” to install the configuration profile.
13How can I connect to the VPN from China?
In China many VPN services are “poisoned” directly by the local Internet service provider. VpnOneClick has a solution: 1) Please disconnect your VPN; 2) download the updated configuration as follows: - on iPhone/iPad/iPod disconnect your VPN, tap on the expiring date and follow the steps to installing the configuration profile; - on Mac click on “Download Configuration” and then on “Automatic Configuration” to install the configuration profile. Our system will automatically recognize that your are in China and it will use a special configuration to bypass the Firewall.
14I've tried all the suggestions listed here, how can you help me?
We will be happy to help you directly, sometimes we use a remote desktop program (www.teamviewer.com) to connect to our customer’s computer and troubleshoot the problem. Please contact us on the live chat support we are available 18 hours per day including the weekend.
15My iPhone/iPad broke and I have a new one. Can I transfer the VPN subscription?
Yes. You can transfer VPN One Click subscription from your old iPhone/iPad to a new one. All you need to do is login to VPN One Click app using the same Apple ID and tap "Restore Purchases".
16I've wiped my iPhone/iPad, how can I recover the VPN?
If you have wiped your iOS device and lost all data, you can recover VPN One Click subscription on your iPhone/iPad. All you need to do is login to VPN One Click app using the same Apple ID and tap "Restore Purchases".
17How can I remove the VPN configurations from my iPhone/iPad?
From your iPhone/iPad’s main screen tap on “Settings”, tap on “General” and scroll down and tap on “Profiles”. Tap on “VpnOneClick” and then tap on “Remove”. Confirm “remove” when requested.
18Why can I connect through WiFi, but not using 3G network?
It may depend on several different things: 1) Try to use a different protocol (Pptp or L2tp/Ipsec), you can easily switch directly from within the app (on windows it will change automatically) ; 2) Check your mobile configuration settings. You must allow data connections to the local application; 2) Check your 3g data plan with your service provider. You must be enabled to use the VPN (some operators keep the VPN protocol closed: you may have to pay little surcharge).
19The VPN is connected but some websites are still blocked. How to access?
You probably manually configured your Vpn on your Mac and you didn’t select the “Send all traffic over VPN connection” flag. You can adjust that by going into “System Preferences”, “Network”, “VpnOneClick.....” and “Advanced”.
20Can I use the same Mac subscription on my Android phone?
We are sorry but you cannot use the same Mac subscription for you Android device. Nevertheless we maintain very competitive pricing to enable you to enjoy our service on all your devices. The monthly price on Android is only $0.99 and $8.99 for the whole year.
21Can I use the same iPhone/iPad activation code on Android?
We are sorry, you cannot use the same activation code, nevertheless we maintain very competitive pricing to enable you to enjoy our service on all your devices. The monthly price on Android is only $0.99 and $8.99 for the whole year.
22How do I avoid VPN disconnection from inactivity on iPhone/iPad?
You should turn the auto-lock option OFF. You can do that by going into “Settings”, “General” and “Auto-lock”, tap on “Never”. This is one of the solutions we found to avoid the disconnection. The VPN may also disconnect when changing from wifi to 3g and vice versa.
23Can I use my Mac subscription on more computers?
You can use your VPN One Click Mac subscription only on other Mac Computers (Not with Windows Computers, etc). All you need to do is follow the below procedure. Open VPN One Click app > Menu ( the bar at the top of the screen) > File > Restore Purchases.
24Can I use the same iPhone/iPad subscription on my Mac?
We are sorry but you cannot. Apple’s regulation does not allow sharing the same iPhone/iPad services on Mac computers. You must use a separate VPN One Click subscription on Mac. To activate VPN One Click on Mac you must download it from your Mac's App Store and buy a subscription.
25Can I use the same Mac subscription on my iPhone/iPad?
No, we currently do not provide an option of using Mac subscription on iPhone or iPad.
26Can I use the same iPhone subscription on my iPad?
Yes, you can use your VPN One Click iPhone subscription on your iPad as well. You need to follow below instructions to do that. Open VPN One Click app and tap > Restore Purchases. The opposite is true as well, you can use an iPad subscription on your iPhone.
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